PRICING

Terms of Service

Effective date: 15 May 2026
Website: https://prayerpop.eu/
Product: PrayerPop
Company: ÖSAIN OÜ, trading as PrayerPop
Contact: info@osain.ee

1. Agreement to these Terms

These Terms of Service govern your access to and use of PrayerPop, including our website, WordPress plugin, documentation, updates, license system, and support.

By purchasing, downloading, installing, activating, or using PrayerPop, you agree to these Terms.

If you do not agree, do not purchase, install, or use PrayerPop.

2. What PrayerPop is

PrayerPop is WordPress plugin software for churches, ministries, and Christian organizations.

PrayerPop may include features such as:

  1. Prayer request forms.
  2. Testimony forms.
  3. Public prayer walls.
  4. Private submission workflows.
  5. Admin review and approval.
  6. Submission statuses.
  7. Email notifications.
  8. Optional AI moderation.
  9. Shortcodes.
  10. Divi modules.
  11. Styling and text customization.
  12. Custom popup buttons and FAQ entries.
  13. License validation.

3. WordPress requirement

PrayerPop is currently made for WordPress websites.

You are responsible for having a compatible WordPress website, hosting environment, theme, plugins, permissions, and administrator access.

PrayerPop may support Divi modules and shortcodes, but we cannot guarantee compatibility with every WordPress theme, builder, plugin, cache system, security setting, hosting provider, or custom codebase.

4. Accounts, licenses, and activation

PrayerPop may require a valid license key.

Your license may define:

  1. Which plan you have.
  2. How many sites or activations are allowed.
  3. Whether updates are available.
  4. Whether support is included.
  5. Whether use on client websites is allowed.

You may not share, resell, publish, or distribute your license key except as allowed by your plan.

Localhost and recognized local development environments do not consume a production activation seat. Public domains, client domains, and subdomains may consume an activation seat.

5. One time payment

PrayerPop is sold as a one time payment unless a different payment model is clearly shown at checkout.

A one time payment gives you access to the product according to the license plan purchased. The exact included features, activation limits, updates, and support access may depend on the plan shown at checkout.

6. Agency and client use

Agency and client use is allowed in all plans within the activation limits of the purchased license.

You may install PrayerPop on client websites as long as each active production website is covered by your license allowance.

You may not:

  1. Resell PrayerPop as a standalone product.
  2. Share your license key with unauthorized third parties.
  3. Distribute modified copies of the plugin.
  4. Claim that you created PrayerPop.
  5. Remove license checks or copyright notices.
  6. Offer PrayerPop in a marketplace or bundle without written permission.

7. Payments and Merchant of Record

Payments are processed by Lemon Squeezy.

Lemon Squeezy acts as the Merchant of Record for purchases. This means Lemon Squeezy handles payment processing, applicable taxes, checkout, invoicing, and certain payment related customer service.

PrayerPop is the supplier, developer, and licensor of the product.

By completing a purchase, you may also agree to Lemon Squeezy’s Buyer Terms and Privacy Policy.

8. Prices, taxes, and invoices

Prices are shown at checkout.

Taxes, VAT, invoices, and payment receipts may be handled by Lemon Squeezy according to your billing location and the applicable laws.

We may change pricing, plans, or features in the future. Changes will not affect a completed purchase unless you purchase another license, upgrade, or buy a different plan later.

9. Refund Policy and EU Right of Withdrawal

Because PrayerPop is digital software, refunds and withdrawal rights are handled according to this Refund Policy, applicable consumer law, and Lemon Squeezy’s checkout process.

If you are a consumer in the European Union, you may have a statutory 14 day right of withdrawal for online purchases. For digital content or software, this right may end once you give explicit consent to immediate digital access and acknowledge that you lose your right of withdrawal after the digital content is supplied.

If you purchase PrayerPop as a business, church, ministry, organization, company, or other legal entity, consumer withdrawal rights may not apply.

Separately from any legal rights you may have, we offer refunds within 14 days after purchase when a confirmed technical issue prevents normal use of PrayerPop and we are unable to resolve it after reasonable troubleshooting.

To request a refund or withdrawal, contact info@osain.ee with:

  1. Order email.
  2. Order number.
  3. Website URL.
  4. Description of the issue or withdrawal request.
  5. Screenshots or error messages, if available.

Refunds may not be granted if:

  1. You changed your mind after downloading or activating the product and you had agreed to immediate digital access.
  2. The issue is caused by incompatible third party plugins, hosting restrictions, custom code, or unsupported WordPress setups.
  3. You refuse reasonable troubleshooting steps.
  4. You purchased the wrong plan but do not contact us promptly.
  5. You request a voluntary technical refund after the 14 day refund period.
  6. The request relates to custom development or implementation work already completed.

If a refund or withdrawal is approved, we will refund the relevant payment no later than 14 days after receiving the valid withdrawal or refund request, unless applicable law allows a different handling.

Refunds, if approved, are processed through Lemon Squeezy.

10. Updates

A valid license may include access to plugin updates.

Updates may include bug fixes, compatibility improvements, security improvements, feature changes, or design changes.

We may change, add, or remove features over time. We do not guarantee that every feature will remain unchanged forever.

11. Support

Support is provided according to your plan.

Support may include help with installation, activation, basic configuration, bug reports, and product usage.

Support does not include:

  1. Custom WordPress development.
  2. Theme customization.
  3. Hosting configuration.
  4. Third party plugin debugging.
  5. Custom CSS or JavaScript.
  6. Content writing.
  7. Church privacy policy writing.
  8. Legal advice.
  9. OpenAI account setup beyond general guidance.
  10. Emergency website recovery.

12. Customer responsibilities

You are responsible for:

  1. Keeping WordPress, themes, plugins, and hosting updated.
  2. Creating backups before installing or updating PrayerPop.
  3. Testing PrayerPop on staging when possible.
  4. Managing administrator access securely.
  5. Reviewing submissions before publishing where appropriate.
  6. Handling private prayer requests carefully.
  7. Publishing your own privacy policy and terms where required.
  8. Getting proper consent before publishing personal or sensitive information.
  9. Configuring retention settings according to your church’s needs.
  10. Complying with applicable laws.

13. Prayer requests, testimonies, and sensitive content

PrayerPop may be used to collect sensitive personal, spiritual, emotional, or health related information.

You are responsible for how your church collects, reviews, publishes, archives, deletes, and shares submissions.

You agree not to use PrayerPop to publish:

  1. Private personal information without permission.
  2. Sensitive information that could harm someone if made public.
  3. Defamatory, abusive, hateful, threatening, or illegal content.
  4. Financial scams or direct money solicitation.
  5. Content that violates someone else’s rights.
  6. Content involving minors without appropriate care and permission.

PrayerPop provides tools for moderation, but your team remains responsible for the final handling of submissions.

14. Optional AI moderation

PrayerPop may offer optional AI moderation.

If enabled, public submission text may be sent to OpenAI to help classify whether the submission should be approved, declined, or sent to manual review.

AI moderation is not perfect. It may make mistakes, miss harmful content, or flag acceptable content.

You agree that:

  1. AI moderation is optional.
  2. AI moderation is only an assistance tool.
  3. Your team remains responsible for final publishing decisions.
  4. You should not rely on AI for pastoral, medical, legal, emergency, or safeguarding decisions.
  5. You are responsible for your own OpenAI API key, account settings, billing, and usage limits.

15. Email notifications

PrayerPop may send email notifications based on your settings.

You are responsible for:

  1. Entering the correct recipient email.
  2. Testing email delivery.
  3. Making sure your website can send email reliably.
  4. Avoiding sending private or sensitive information to unauthorized recipients.
  5. Using secure email practices.

Email delivery can be affected by hosting, spam filters, DNS records, SMTP settings, and third party mail services.

16. Anti spam and cooldown

PrayerPop may include anti spam and cooldown features.

The current documentation says the limit is a maximum of 5 submissions from the same source in 5 minutes, followed by a 3 minute cooldown.

Anti spam protections reduce abuse but cannot guarantee that all spam, bots, or malicious submissions will be blocked.

17. Data retention and deletion

PrayerPop includes retention settings.

Approved or answered submissions older than the retention window may be archived first. Archived submissions may later be deleted after they have also stayed archived for the retention window.

If retention is set to forever, automatic cleanup does not delete submissions.

You are responsible for choosing retention settings that fit your church’s privacy, pastoral, and legal responsibilities.

18. Acceptable use

You may not use PrayerPop to:

  1. Break the law.
  2. Violate privacy rights.
  3. Collect data without proper notice or permission.
  4. Harass, threaten, or harm others.
  5. Send spam or malicious content.
  6. Bypass license checks.
  7. Reverse engineer, copy, resell, or redistribute the plugin except where allowed by law or your license.
  8. Upload malware or harmful code.
  9. Interfere with PrayerPop services, licensing, or update systems.
  10. Misrepresent your relationship with PrayerPop.

19. Intellectual property

PrayerPop, including its code, design, branding, documentation, icons, text, and related materials, belongs to ÖSAIN OÜ or its licensors.

You receive a limited license to use PrayerPop according to your plan and these Terms.

You do not receive ownership of the product, source code, brand, or intellectual property.

20. Third party services and components

PrayerPop may work with or include third party services and components, including:

  1. WordPress.
  2. Divi, if used by your site.
  3. Lemon Squeezy.
  4. OpenAI, if AI moderation is enabled.
  5. WordPress Dashicons.
  6. Tabler SVG icon dataset.
  7. jQuery from WordPress core.

Third party services may have their own terms and privacy policies.

21. No guarantee of uninterrupted service

We aim to keep PrayerPop reliable, but we do not guarantee that the website, licensing system, updates, support, AI moderation, or third party services will always be available, uninterrupted, error free, or compatible with every environment.

Temporary issues may occur because of hosting, WordPress changes, third party APIs, payment providers, license servers, email systems, or internet outages.

22. Disclaimers

PrayerPop is provided as software for managing prayer related submissions.

PrayerPop does not provide:

  1. Legal advice.
  2. Medical advice.
  3. Mental health advice.
  4. Pastoral counseling.
  5. Emergency response.
  6. Safeguarding decisions.
  7. Guaranteed moderation accuracy.
  8. Guaranteed email delivery.
  9. Guaranteed compatibility with every WordPress setup.

You are responsible for how your church responds to urgent, sensitive, or serious prayer requests.

23. Limitation of liability

To the maximum extent allowed by law, ÖSAIN OÜ will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of profits, website downtime, reputational harm, or claims arising from published submissions.

Our total liability for any claim related to PrayerPop will not exceed the amount you paid for PrayerPop during the previous 12 months, unless applicable law requires otherwise.

Some jurisdictions do not allow certain limitations, so some parts may not apply to you.

24. Indemnity

You agree to protect and hold harmless ÖSAIN OÜ from claims, damages, losses, liabilities, and expenses arising from:

  1. Your use of PrayerPop.
  2. Your website content.
  3. Prayer requests or testimonies published by your organization.
  4. Your violation of these Terms.
  5. Your violation of privacy, data protection, or other laws.
  6. Your misuse of AI moderation or email notifications.
  7. Your handling of sensitive or private submissions.

25. Termination

We may suspend or terminate your license, access to updates, or support if:

  1. You violate these Terms.
  2. You misuse your license key.
  3. You attempt to bypass license checks.
  4. You use PrayerPop in a harmful, illegal, or abusive way.

You may stop using PrayerPop at any time by deactivating and deleting the plugin.

26. Changes to PrayerPop

We may update, improve, change, or remove features over time.

We may also change plans, pricing, licensing rules, support terms, or technical requirements.

If changes are material, we will try to communicate them clearly.

27. Governing law

These Terms are governed by the laws of Estonia, unless mandatory consumer protection laws require otherwise.

28. Contact

For support or legal questions, contact:

ÖSAIN OÜ
Email: info@osain.ee
Address: Juurdeveo 15-2, Estonia